System Update: Planned Upgrade in Progress

• September 8 - Course Completion Dates: Incorrect course completion dates are displaying on the Manage Students page for Program Directors. Investigation is underway to determine if the issue persists.
• August 26 - Application Creation Issues: Some candidates have reported difficulty creating applications. Many accounts have since been successfully created and are now visible to our team. Additional review is ongoing.
• August 26 - Application Update: We recently found an issue with how some applications were labeled in our system. It’s been fixed, and we’ve reviewed every affected application. In some cases, we made updates or confirmed details directly with program directors. Everyone impacted has been contacted. We’ve also added extra checks to make sure this doesn’t happen again.
• August 22 - Candidates Unable to Create Applications: Certain Candidates encountered errors preventing the creation of new applications. Fixes for these scenarios are currently being tested.
• August 20 - Candidate Application Issues: The technical issue preventing some candidates from creating applications has been resolved. Ongoing quality assurance testing continues to ensure system stability.
• August 19 - Migrated Applications: Today’s priority is resolving issues with applicants who were approved under the old system but are showing as incomplete in the new one. This data mismatch between our CRM and applicant web accounts is blocking otherwise eligible candidates from testing. Our team is actively working on a fix.
• August 13 - Migrated Applications:We are working to resolve issues preventing some previously approved applicants from testing due to missing skills sign-offs or mismatched data.
• August 12 - Multiple PD Issues: Fixed problems where some states were missing applications in the Manage Candidates section, and where candidates were incorrectly marked as verified.
• August 12 - Classes Approved Without Program Director Signoff: Verified that no certifications were given out without the required course completion approval. All affected candidates had completed the course during an earlier attempt. No further action is needed.
• August 12 – Multiple PD Issues: Fixed missing applications and incorrect candidate verification statuses.
• August 12 – Visibility Issue Resolved: Program Directors and State Officials can now view/sign off applications.
• August 11 – Visibility Issue Resolved: Fixed access issues affecting 13,000 candidate applications.
• August 7 – CA Program Directors Sign-Off Access: Corrected access for California Program Directors.
• August 6 – Fixing a Signature Issue in California: Addressed system problem preventing sign-off on applications.
• August 6 – Finishing Up Application Transfer: Fixed missing applications during original system migration.
• August 5 – State Mapping Correction: Fixed state applications appearing under wrong states.
• July 23 – Application Creation Issues: Verified successful creation across multiple scenarios.
• July 18 – Database bug preventing access to some applications resolved.

• September 9 - Proficiency Evaluation and State Office Update: Some Proficiency Evaluations in certain states were reappearing after being rejected. These issues have been resolved and successfully tested as of September 8.
• September 8 - Results Not Posted: Several isolated incidents where Candidates were unable to view results have been consolidated into a single issue (multiple cases). Fourteen cases were validated and closed on August 28, while additional cases remain under review. Six new cases have been prioritized for resolution. 
• August 27 - Results Not Posted: Several isolated incidents were reported where Candidates were unable to view their results. As of August 27, this has been categorized as a consolidated issue and prioritized. 
• August 25 - Examination Results: Most examination results delivered over the past month have been successfully posted. A small number of results remain pending due to technical issues. To ensure timely posting, a weekly process has been implemented to review all delivered examinations and promptly post any missing results.
• August 21 - Delivery Updates: Between July 14 and August 14, nearly 22,000 examinations were delivered, with 99.5% successfully posted. A small number of examinations remain pending due to missing information or incomplete records, and these are being addressed to ensure all results are accurately recorded.
• August 15 - Examination results posting: Between July 14 and August 14, we delivered nearly 22,000 examinations. Most results have been posted, and we are actively resolving a small number of cases where results were delayed due to system issues. Posting for these results is expected to begin on Friday, August 15, and continue through next week.
• August 12 - Visibility Issue Resolved: Fixed a problem that affected candidate applications, which stopped Program Directors and State Officials from viewing or signing off on them. As of this morning, all applications should be accessible and working properly.
• August 8 – Examination Results Truncation Issue: Fixed cut-off results from Pearson VUE.
• August 7 – Result Posting Issues: Resolved posting problems, including final-day examinations.
• August 7 – Candidate Scheduling and Result Visibility Fixes: Fixed scheduling and result visibility issues.
• August 7 – Duplicate Examination Result Entries (VA and TN): Corrected duplicate entries.
• August 5 – Examination Result Delivery: Optimizing result delivery.
• July 28 – Examination Results Posting: Almost all results posted; small number pending.
• July 25 – In most cases, examination results are processing as expected and are now posting within 3 business days. We do understand that less than 25 people are still without examination results; our team continues to work on those cases.
• July 23 - Examination Results Processing: The issue has been narrowed to fewer than 100 examination results not yet in Candidate account.
  • Reprocessing expected to be completed by end of day. July 23.
• July 22 – Certification Examination Results Report: Accurate data now showing.
• July 22 – Ongoing Data Cleanup: Legacy exam results and CCID merges.
• July 21 – Results Posted: All available exams processed and posted.
• July 18 – Examination results for July 14–17 posted.
• July 17 – Examination results posted.

• August 19 - Payments: Payment problems remain a top concern today. Some applications don’t show as paid, errors occur during checkout, or payments disappear after being made. This prevents applicants from receiving their Authorization to Test (ATT). Funds can’t always be transferred to new applications. We are working to stabilize the payment process and ensure refunds and transfers function correctly.
• August 13 - Payments: We are actively fixing payment issues, including transactions not showing as paid, processing errors, disappearing payments, and limited refund or transfer capabilities.
• August 12 - Payment Resolutions: Working to resolve payments that were applied to legacy applications but should have been applied to the new CAR applications. This process is currently underway.
• August 12 – Payment Resolutions: Correcting legacy vs. new CAR application payments.
• August 11 – Payment Issues Resolved: Candidates can complete payments properly.
• August 6 – Working to Fix Payment Record Issues: Fixing monthly payment mismatches.
• July 23 – Military & State-Paid Applications: Marking all eligible applications as paid.
• July 21 – Corrections Made: Duplicate charges fixed.

• September 8 - Ongoing fixes and updates: Our teams continue to resolve reported issues and bugs; our Customer Experience team continues to reach out to impacted users.
• August 22 - Candidate Information Not Saving: A newly identified issue prevented some Candidate data from saving correctly, halting progress in the application process. This issue is being addressed to restore proper data saving functionality.
• August 22 - Missing Email Address Issues: Missing email addresses have prevented some Candidates from starting or progressing through their applications. Investigation is ongoing to resolve these cases.
• August 21 - Website Performance: The National Registry website is still experiencing performance issues. Users may encounter errors when clicking on an application or attempting other actions. Our team has added additional resources and is actively working to resolve the issues. We anticipate a resolution today.
• August 15 - Support tickets: Our team is addressing inquiries from candidates affected by these delays to ensure they have the information they need. If you have already called or emailed, additional messages are not necessary, as multiple inquiries can slow our ability to assist everyone.
• August 15 - Ongoing system updates: We continue to make improvements to prevent similar delays in the future and ensure the timely posting of examination results.
• August 8 – RBE Login Update: Single Sign-On testing for RBE candidates.
• August 6 – Fixing a System Connection with Pearson VUE: Updates to fix system communication issues.
• July 28 – System upgrades: Long-term performance and reliability improvements.
• July 18 – Server upgrade improved performance and reduced time-outs.
• July 17 – System update for faster, more reliable experience.
• July 25 – Application Performance: Significant improvement in application system performance.

• August 8 – Application and Data Migration: Reviewed 250+ old applications; scheduled remaining migrations.
• July 22 – CCID Issues: Fixed blocked scheduling due to incorrect candidate IDs.
• July 22 – Ongoing Data Cleanup: Duplicate ATTs, auto-paid military applications, CCID merges.
• July 22 – ATT Expiration Dates: Fixed ATT expiration bug.
• July 25 – Registry Numbers: Corrected a small number of incorrect records.

• August 26 - Verification Queue Issues: Users have noted issues with the National Registry Verification Queue. Details have been documented by our team and work is in progress.
• August 13 - Expired Eligibility: We are addressing a system error that uses the wrong course completion date, causing some applications to expire incorrectly.
• August 12 – Classes Approved Without Program Director Signoff: Verified certifications.
• July 21 – Certification Packets Mailing: First wave mailed; letters available online.
• July 21 – Licensure / Disciplinary (LP) Fixes: Multiple workflow bugs resolved.

• September 8 - Proficiency Evaluation and State Office Issues: Some Proficiency Evaluations are being returned after rejection, affecting candidates in four states. In addition, related state office issues have been escalated and prioritized.
• August 19 - Expired Eligibility – State License and Re-entry Applications: We are addressing a system error that looks at the original course completion date instead of the updated refresher or continuing education dates. This causes valid applications to be marked as expired. Fixing this is a priority today so applicants can move forward without unnecessary delays.
• August 5 – Program Visibility in Reporting: Programs now appearing in selection list.
• August 5 – Improved State Search: State search functionality updated; certification levels review pending.
• July 25 – State Official Dashboard: Enhanced pass rate definitions shared with state partners.
• July 23 – State Data API Integration: Repaired state partner connections.
• July 28 – State file transfers: Four states restored.

• August 8 – RBE Login Update: Single Sign-On testing.
• July 29 – RBE Access Issue: Short-term fix in progress for examination scheduling.

• July 28 – Email Templates: Certified clinician templates ready for implementation.
• July 17 – Social Media: Responding to questions and monitoring engagement.

Your certification packet is on its way. We’re processing and mailing hundreds daily, and most arrive within 10 business days of approval. If it’s been more than 30 days, please reach out; we’re happy to help.

If you're having trouble logging in or downloading your National Registry card, you can verify your credentials directly here:

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We understand the urgency and appreciate your patience. If you've already reached out, your case is in progress. Multiple follow-ups, especially via both phone and email, can create duplicate cases and slow resolution. We’re working through all requests as quickly as possible and will get back to you soon.

No need to do both. Whether you choose to call or email, we will ensure your concern is received and addressed. Using just one method helps us reduce response time for everyone.

This is a known issue, and we have made it a top priority. Our team is actively working to resolve it as quickly as possible, and we hope to have it fixed soon.
Once the issue is corrected, we will post on social media and our website. Thank you for your patience.

We get it. Waiting is hard, especially for those in a business where everything happens so quickly. Sometimes, examination results are available fast. Other times, it may take up to 3 business days (does not include Saturday and Sunday). That has always been our standard, and we follow it to make sure every score is accurate and fair.
Even if your colleague or friend received their results faster, don’t worry. Yours are on the way. Thanks for your patience!

In many cases, the issue is that payment hasn’t been completed. Before trying to schedule, please double-check that your examination has been paid for and/or that the payment has been processed.
If you’ve already paid and still can’t schedule, contact us so that we can look into it.

If you are trying to schedule an examination, make a payment, or check your results and get this screen, you are not alone. We are actively working on multiple system updates and fixes, and it is possible that a deployment is happening at the exact time you are trying to access the page.
Please be patient and try again in a few minutes or, preferably, at a different time of day. If the message continues to appear after multiple attempts, contact us. We appreciate your understanding.

No. The recent system updates have not affected the development, administration, or scoring of your examination. Your results are generated and validated through a secure, reliable process that ensures accuracy.
Some related functions, such as verification and processing, may have experienced delays. However, your examination itself, from development through scoring, is not impacted.
Thank you for your patience as we continue strengthening our systems to better serve you.