System Update: Planned Upgrade in Progress

• August 11 - Visibility Issue Resolved: We have fixed a visibility issue that affected more than 13,000 Candidate applications, which previously prevented Program Directors and State Officials from accessing them for approval. These applications are now fully accessible and functioning as expected.
• August 11 - Payment Issues Resolved: We have confirmed that payment issues affecting Candidates in certain states have been fully resolved. Candidates can now complete payments and proceed through the application process without any problems.
• August 8 - Examination Results Truncation Issue: Our IT Team fixed a problem that was cutting off information in examination results sent by Pearson VUE. One affected state has confirmed they are now getting the full results properly. We are still working with other states to make sure everything is working for them, too.
• August 8 - Recertification By Examination (RBE) Login Update: Our team finished building a new Single Sign-On system for RBE candidates and it is now being tested. This should fix the login problems some candidates have had when trying to schedule examinations through Pearson VUE.
• August 8 - Application and Data Migration: Our team reviewed more than 250 old applications and confirmed that many had already been moved over to the new CRM (customer database). Fewer than a dozen needed to be migrated, and we’ve added those to the list for the next round of updates.
• August 7 - Result Posting Issues: Resolved several issues that prevented examination results from being posted, including unique cases such as examinations taken on the final day of eligibility.
• August 7 - CA Program Directors Sign-Off Access: Some California Program Directors were unable to sign off on practical skills. This has been corrected and we are continuing to monitor.
• August 7 - Candidate Scheduling and Result Visibility Fixes: Corrected issues that were preventing certain Candidates from scheduling examinations or viewing their results.
• August 7 - Duplicate Examination Result Entries (VA and TN): There were some instances of duplicate examination result entries for VA and TN. This has been corrected and we will continue to monitor. 
• August 6 - Working to Fix Payment Record Issues: We completed our regular monthly review of payments and found some mismatches that we're actively working to fix.
• August 6 - Finishing Up Application Transfer: We discovered a small group of applications that didn’t transfer over during the original move to the new system. We’ve created a fix and it is scheduled to be implemented to make sure all the data is complete and up to date.
• August 6 - Fixing a Signature Issue in California: We found and fixed a system issue in California that was stopping program directors from signing off on new applications. We're now working on a solution to fix past applications that were affected, so everything is visible and accurate.
• August 6 - Fixing a System Connection with Pearson VUE: We made updates to fix a problem that was blocking our system from talking properly with Pearson VUE’s site. We are now waiting for confirmation from Pearson VUE to make sure everything is working as expected on their end.
• August 5 - State Mapping Correction: Fixed a bug where certain state applications were appearing under other states. This fix is currently being tested before deployment.
• August 5  Program Visibility in Reporting: Resolved a reporting issue where some programs were not appearing in the selection list. This fix is currently being tested before deployment.
• August 5 - Improved State Search: Finished updates to the state search functionality. The final piece, displaying certification levels, is still under review. 
• August 5 - Examination Result Delivery: Team is working to optimize examination results delivery to all stakeholders. 

• July 29 - Recertification By Examination (RBE): Our team is addressing an issue that is preventing RBE candidates from being able to access their examination appointments. A short-term fix is expected soon, which will be followed by a full update as soon as possible.
• July 28 - System upgrades: Ongoing and focused on long-term performance and reliability improvements.
• July 28 - Examination Results Posting: All examination results have posted with the exception of a small number (fewer than five). Our team continues work on those cases.
• July 28 - State file transfers: Four additional states are being restored, with completion expected by Monday, July 28.
• July 28 - Email Templates: New email templates for certified clinicians have passed quality assurance and are ready for implementation.

• July 25 - In most cases, examination results are processing as expected and are now posting within 3 business days.
  • We do understand that less than 25 people are still without examination results; our team continues to work on those cases.
• July 25 - Application Performance: Our teams continue to work on this issue and performance has dramatically improved. We will continue to provide updates as work continues.
• July 25 - Registry Numbers: Resolved issues with incorrect registry numbers that affected a small number of records.
• July 25 - State Official Dashboard: Researched and shared improved pass rate definitions with state partners to enhance reporting clarity.
• July 25 - Specific military-related issues: Made significant progress this week with our military partners; final testing is underway, and the update should be completed soon.

• July 23 - Examination Results Processing:The issue has been narrowed to fewer than 100 examination results not yet in Candidate account.
  • Reprocessing expected to be completed by end of day, July 23.
• July 23 - Application Creation Issues: Appears to be fully resolved. Multiple teams and end users have verified successful creation across scenarios.
• July 23 - State Data API Integration: Several state partner connections repaired early this afternoon on July 23. States have been contacted to confirm data flow.
• July 23 - Military & State-Paid Applications: Root issue fixed. We are marking all eligible applications as paid; full catch-up expected by mid to late afternoon on July 23.
• July 22 - ATT Expiration Dates: Fixed a bug where some Authorization to Test (ATT) records had expiration dates beyond course eligibility.
• July 22 - Client Candidate IDs (CCIDs): Resolved a migration issue where some Candidates were blocked from scheduling due to incorrect CCIDs. We’re coordinating with Pearson VUE to merge impacted profiles and restore scheduling access.
• July 22 - Certification Examination Results Report: Now shows accurate data for Program Directors and State.
• July 22 - Ongoing Data Cleanup: Efforts continue to address:
  • Duplicate ATTs
  • Auto-paid military applications
  • Pearson VUE Client Candidate IDs (CCID) merge proces
• July 22 - We are continuing to work through the remaining legacy exam results from before the CAR Go-Live. Four of the 14 pending records have been successfully posted, and we are working closely to resolve the remaining items.

• July 21 - Results Posted: All available examinations results have been processed and posted. Log in to check your result and certification status.
• July 21 - Missing a Result? If it's been more than 72 hours since the completion of your examination and you don’t see results, contact support at support@nremt.org
• July 21 - Certification Packets Mailing: The first wave of certification packets have been mailed. Delivery can take up to 10 days. If you need proof now, download or print your certification letter from your account as soon as your status appears.
• July 21 - State Results Download: A corrective fix was implemented mid-afternoon to correct an issue some states were experiencing using the "Download Results" report. Our teams are verifying with each state the patch was successful. 
• July 21 - Licensure / Disciplinary (LP) Fixes: Multiple LP and disciplinary workflow bugs were resolved and closed out this morning. 
• July 21 - Corrections Made: Duplicate charges, ATT errors, and incorrect certification displays have been fixed. Please review your:
  • Certification Status
  • Payment History
  • Authorization to Test (ATT)

• July 18 - Examination results for tests taken July 14, 2025 – July 17, 2025 were posted throughout the day.
• July 18 - Server upgrade has improved system performance on our website allowing for faster processing and limiting “time out” errors. Additional upgrades are in process.
• July 18 - A database bug that prevented access to some applications and examinations results has been resolved.  This issue impacted our Customer Experience team's ability to assist Clinicians. Work is ongoing to restore full service.
• July 17 - Examination results posted.
• July 17 - System update is designed to improve speed and performance, allowing for a faster and more reliable user experience. 
• July 17 - Social Media: We are actively responding to your questions and comments as quickly as can. We are prioritizing important questions and constructive feedback to ensure we’re as helpful as possible. To keep this space respectful and useful for everyone, we do remove comments that are unproductive.

Your certification packet is on its way. We’re processing and mailing hundreds daily, and most arrive within 10 business days of approval. If it’s been more than 30 days, please reach out; we’re happy to help.

If you're having trouble logging in or downloading your National Registry card, you can verify your credentials directly here:

Verify Credentials

We understand the urgency and appreciate your patience. If you've already reached out, your case is in progress. Multiple follow-ups, especially via both phone and email, can create duplicate cases and slow resolution. We’re working through all requests as quickly as possible and will get back to you soon.

No need to do both. Whether you choose to call or email, we will ensure your concern is received and addressed. Using just one method helps us reduce response time for everyone.

This is a known issue, and we have made it a top priority. Our team is actively working to resolve it as quickly as possible, and we hope to have it fixed soon.
Once the issue is corrected, we will post on social media and our website. Thank you for your patience.

We get it. Waiting is hard, especially for those in a business where everything happens so quickly. Sometimes, examination results are available fast. Other times, it may take up to 3 business days (does not include Saturday and Sunday). That has always been our standard, and we follow it to make sure every score is accurate and fair.
Even if your colleague or friend received their results faster, don’t worry. Yours are on the way. Thanks for your patience!

In many cases, the issue is that payment hasn’t been completed. Before trying to schedule, please double-check that your examination has been paid for and/or that the payment has been processed.
If you’ve already paid and still can’t schedule, contact us so that we can look into it.

If you are trying to schedule an examination, make a payment, or check your results and get this screen, you are not alone. We are actively working on multiple system updates and fixes, and it is possible that a deployment is happening at the exact time you are trying to access the page.
Please be patient and try again in a few minutes or, preferably, at a different time of day. If the message continues to appear after multiple attempts, contact us. We appreciate your understanding.