Latest Updates:
- August 6 - Working to Fix Payment Record Issues: We completed our regular monthly review of payments and found some mismatches that we're actively working to fix.
- August 6 - Finishing Up Application Transfer: We discovered a small group of applications that didn’t transfer over during the original move to the new system. We’ve created a fix and it is scheduled to be implemented to make sure all the data is complete and up to date.
- August 6 - Fixing a Signature Issue in California: We found and fixed a system issue in California that was stopping program directors from signing off on new applications. We're now working on a solution to fix past applications that were affected, so everything is visible and accurate.
- August 6 - Fixing a System Connection with Pearson VUE: We made updates to fix a problem that was blocking our system from talking properly with Pearson VUE’s site. We are now waiting for confirmation from Pearson VUE to make sure everything is working as expected on their end.
Quick Answers to Common Questions
We are currently experiencing a high volume of inquiries, and we know your time is valuable. The information below addresses our most frequently asked questions right now.
If you still need assistance, please contact support at support@nremt.org
What you need to know:
We are currently undergoing a planned database migration and infrastructure upgrade to improve system performance, scalability, and long-term stability. As part of this process, certain database fields are being realigned, which may temporarily affect how data is displayed.
- There is no security risk.
- No data has been lost or compromised.
- Discrepancies are temporary and expected during this realignment.
- Our technical team is actively working to restore full functionality.
We recognize that this transition has impacted user experience and created concern. We appreciate your patience and understanding as we complete this important upgrade.
Please be aware:
Call volumes are high, and response times are delayed. Before contacting support, check your account or our website for the latest updates, as many are being made in real-time.
Several key issues have been addressed:
- State partners now have full access to candidate data.
- Incorrect certification levels have been corrected.
- “Not registered” account errors have been resolved.
Thank you for your continued trust.