Candidate Application Redesign

A Modern System, Built for You, and Getting Better Every Day

When we launched the Candidate Application Redesign (CAR), our goal was to deliver a simpler, clearer, and faster experience for candidates, Program Directors, and State Officials. Built on direct feedback from the EMS community, this redesign represents a major step toward modernizing the technology that supports certification and re-entry. 


That vision remains unchanged. 

While the rollout brought unexpected data and performance challenges, we’ve been working diligently to strengthen system stability, improve accuracy, and enhance the user experience. We appreciate your patience, partnership, and continued feedback as we refine and improve the system together. 

Where We Are Now 

Where We Are Now

Significant progress has been made in improving system reliability, performance, and data alignment. Some work remains, but each update brings us closer to a smooth, modern, and efficient experience for every user. Below is an overview of what’s been fixed, what’s next, and answers to common questions. 

What’s Been Fixed

Applications Functioning as Expected

Candidates can now create, edit, and submit applications without errors. Program Directors and State Officials can view and approve applications as intended.

Accurate Dates and Labels Restored

Incorrect course completion dates, application labels, and status mismatches have been corrected and verified.

Examination Results Posting Reliably

Examination results are now posting on schedule with additional validation checks in place.

Payments Processing Correctly 

All known payment issues have been resolved, and transactions now display accurately. 

Data Access Restored

Program Directors and State Officials have full access to candidate data and reports. Most dashboards are fully functional.

Data Remains Secure

No data has been lost or compromised. Updates focused on data synchronization and alignment following a major modernization effort.


What’s Next 

  • Restoring the Candidate Progress and Performance Reports with real-time accuracy 
  • Continuing dashboard and data-sync optimization 
  • Expanding training resources and video walkthroughs 
  • Strengthening backend integrations for scalability and future enhancements 

Quick Answers 

Yes. There has been no data breach or loss. Some users experienced temporary display mismatches (e.g., incorrect certification level or expiration date), but all data remains protected and accurate.
The redesigned process streamlines education, verification, and testing workflows. Visual updates reflect modernized databases and user pathways.
Most major issues have been fixed. Remaining updates are in progress and deployed regularly.
Yes. Candidates can complete applications and schedule examinations as usual. 
We’ll continue posting key updates and progress right here as improvements are released.

Our Commitment 

Our Commitment

The Candidate Application Redesign represents a long-term investment in better technology and better service. Our goal is to provide an experience that reflects the professionalism of the EMS community: reliable, modern, and built to last. 

Thank you for your continued trust and patience as we deliver the system you deserve.