Call us at (855) 430-6211. This toll-free number is part of our effort to simplify access and provide better service.
We’ve also added a virtual agent, available 24/7, to answer common questions. By handling routine inquiries, the virtual agent reduces call backlogs so our team can focus on more complex needs.
What’s New:
- Toll-free access: (855) 430-6211
- 24/7 Virtual Agent: Get answers anytime
- Fewer backlogged calls: More support for complex issues
- Transparent queue updates: Know right away if lines are full
- No more unexpected disconnects: If our phone queue is full, you’ll be notified right away and guided to call back later; eliminating the frustration of waiting on hold only to be disconnected.
The Virtual Agent Can Help With:
- Resetting your username or password
- Scheduling or rescheduling an examination
- Missed examination guidance
- When results will post
- Applying for testing accommodations
Continuous Improvement:
We’re committed to making the virtual agent smarter and more helpful over time. As questions evolve, the system will improve, offering quick answers for routine needs and freeing our team to focus on more complex support.Toll-free number: (855) 430-6211